FAQ - Pātai

How delivery works?

All orders are processed overnight and dispatched within 24hours of receiving the order confirmation.

Freight charges are dependant on weight of order and destination. Weekend deliveries are sent on the next business working day. 

 

What are the Freight Rates? 
  • Local Area orders have a flat rate of $6.00 for freight charge. 
  • Outer Area freight charges range from $7.00 to $19.00.
  • Short Haul freight charges range from $10.00 to $28.00.
Note: We do not deliver to rural areas. If you are wanting to order and live in a rural address, you will be asked to provide a non-rural address. 
See Map and info below:
Delivery Map
Rotorua Local Cut-off points:
(We do not delivery to) 
-Airport on State Highway 30.
-Hemo Road Roundabout on State Highway 5 & 30.
-Ngongotaha Roundabout on state Highway 5 (NZ couriers do not travel up State Highway 5, however they do deliver to Ngongotaha).
-Waiteti Road, Ngongotaha on State Highway 36.
 
Outer Areas:
Opotiki, Whakatane, Edgecumbe, Kawerau, Murupara, Taupo, and Tokoroa.
Short Haul Areas:
Turangi, Te Kuiti, Hamilton, Te Puke, Tauranga, Katikati, Waihi, Thames, Paeroa, Whangamata, and the Coromandel. 

 

 

How pick up works?
Place an order through our online store and pick up from our Fairy Springs store. 

 

Te Arawa Fresh Seafoods Address: 4/100 Fairy Springs Road, Rotorua.
 You will receive and e-mail or txt notification when your order is ready to collect. Simply head into our Fairy Springs store and have your confirmation e-mail ready to show.

 

 

Delivery won't work at checkout, what do I do?
If your shipping options are limited, do not panic. It will still be adjusting to the area codes. Please call: 0272674723 for faster handling of things. 

 

Te Arawa Fisheries Generational Te Arawa Iwi Values.

Committed to providing quality seafood from catch to window, we ensure sustainability and freshness are our priority. Working closely with fishers, suppliers and iwi so you enjoy the best. From our whānau to yours. Enjoy.